Information We Collect

When you sign up for our financial modeling platform, we need certain information to provide you with the best service. Here's what we collect and why it matters.

Account Information

Your name, email address, and company details help us create your account and keep track of your financial models. We also collect your billing information if you subscribe to a paid plan. Nothing surprising there.

Usage Data

We track how you interact with our platform - which features you use, how often you log in, and what types of models you build. This helps us understand what's working and what needs improvement. Think of it as quality control for our service.

How We Use Your Information

We're pretty straightforward about what we do with your data. No hidden agendas or selling your information to random third parties.

• Providing and maintaining our financial modeling platform so you can actually use it
• Processing your payments and sending receipts because that's basic business practice
• Sending you important updates about your account or changes to our service
• Responding to your support requests and helping solve technical issues
• Analyzing usage patterns to improve features and fix bugs
• Protecting against fraud and unauthorized access to keep your data secure
• Complying with legal obligations under Malaysian law

Data Storage and Security

Your financial models contain sensitive business information. We take security seriously because a data breach would be catastrophic for both of us.

Security Measures

We use industry-standard encryption for data transmission and storage. All connections to our platform use HTTPS protocol. Our servers are located in secure data centers with restricted physical access and 24/7 monitoring.

But let's be real - no system is 100% secure. While we do everything reasonably possible to protect your information, we can't guarantee absolute security. You should also take precautions like using strong passwords and not sharing your login credentials.

Data Retention

We keep your information for as long as your account is active. After you close your account, we retain certain data for legal and business purposes.

1. Active account data is stored indefinitely while you maintain an active subscription or free account with us
2. After account deletion, we retain basic information for 7 years to comply with Malaysian tax and business record requirements
3. Financial model data is permanently deleted within 90 days after account closure, unless you request immediate deletion
4. Backup copies are automatically overwritten within our standard 90-day backup rotation cycle
5. Communication records with support are kept for 3 years for quality assurance purposes

Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have specific rights regarding your personal information. Here's what you can actually do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this within 21 days of your request. There's no charge for your first request in a calendar year.

Correct Inaccurate Information

If any of your personal details are wrong, you can update them directly in your account settings or contact us to make corrections. We'll update our records within 14 days.

Request Deletion

You can ask us to delete your account and associated data. We'll process deletion requests within 30 days, though we may retain certain information if required by law.

Withdraw Consent

You can withdraw consent for marketing communications at any time. However, we'll still need to send you essential service-related messages about your account.

Third-Party Services

We work with several third-party service providers to run our platform. These companies only access the minimum data necessary to perform their specific functions.

• Payment processors for handling subscriptions and billing transactions
• Cloud hosting providers for storing and processing your financial models
• Email service providers for sending account notifications and support responses
• Analytics tools to understand how people use our platform and identify improvements
• Customer support software for managing and resolving your inquiries efficiently

All third-party providers are contractually required to protect your data and use it only for the specific services they provide to us. They can't use your information for their own purposes.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how people use the platform. You can control cookie preferences through your browser settings.

Essential Cookies

These are necessary for the platform to function. They remember your login session and keep you authenticated as you navigate between pages. You can't disable these if you want to use our service.

Analytics Cookies

We use these to understand how users interact with different features. This data is aggregated and anonymous - we're looking at patterns, not individual behavior.

Preference Cookies

These remember your settings like language preferences, display options, and interface customizations so you don't have to reconfigure everything each time you log in.

International Data Transfers

Our primary servers are located in Malaysia. However, some of our third-party service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place.

For any data transfers outside Malaysia, we use standard contractual clauses approved under the Personal Data Protection Act. Your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our platform is designed for business professionals and is not intended for individuals under 18 years old. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with information, contact us and we'll delete it.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

Minor updates might happen without direct notification, so check this page periodically if you want to stay informed. The "Last Updated" date at the top shows when we last revised this policy.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first so we can try to resolve the issue directly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. Their office handles privacy-related complaints and can investigate potential violations of the Personal Data Protection Act.